A two-part series
If you already have access to these recordings (either as an individual or group registrant of the live webinar series, or by on-demand purchase via the ALA Store) but need access to the auto-captioned versions in Zoom, then please contact plawebinars@ala.org for assistance.
Part 1:
Building CQ: Fostering Our Cultural Intelligence
You've heard of IQ and EQ, but what about CQ?
Cultural Intelligence (CQ) refers to our ability to function effectively across national, ethnic, and even organizational cultural boundaries. Cultural Intelligence involves four interdependent skills: Knowledge, Motivation, Interpretation, and Behavior.
Cultural Intelligence building is a life-long journey, and all can improve their CQ over time. In a world of culture clashes, any effort towards cultural intelligence will make an immediate and effective impact. Relevant to all staff, this webinar introduces concepts and actions which shape personal and organizational cultural competencies. Through interactive content, our conversation will change perceptions and actions in ways which encourage and nurture.
Improving our CQ makes us better communicators and more gracious actors in our increasingly diverse world. Build your CQ and learn tools you can apply immediately as you cross cultural boundaries.
Originally presented April 4, 2019.
Additional Resources
- Slideshow (PDF, 41 pgs.)
- Learner Manual (PDF, 17 pgs.)
Although there's no advance work, you’ll want to print a copy of the learner manual to have at hand to reference while you watch this archived recording.
Part 2:
Applying CQ: Shaping Culturally Intelligent Libraries
The four interdependent Cultural Intelligence (CQ) skills of Knowledge, Motivation, Interpretation, and Behavior help individuals function effectively across cultural boundaries. Those same four skills also help organizations to act in culturally intelligent ways. Using concepts introduced in the webinar “Building CQ: Fostering Our Cultural Intelligence” as a foundation, “Applying CQ: Shaping Culturally Intelligent Libraries” makes the leap from “me” to “we.”
Through additional interactive content, our conversation will explore how CQ can shape our libraries’ policies, services, and programs in ways which help our staff and users bridge the culture gaps and cross the cultural boundaries of our ever-changing communities.
Improving our organizational CQ fosters trust in our libraries and makes our libraries more effective community anchors. Build your organizational CQ and learn exercises you can apply immediately as you shape your library’s future.
Originally presented April 11, 2019.
Additional Resources
- Slideshow (PDF, 24 pgs.)
- Learner Manual (PDF, 18 pgs.)
Although there's no advance work, you’ll want to print a copy of the learner manual to have at hand to reference while you watch this archived recording. - David Livermore – The Cultural Intelligence (CQ) Difference (YouTube)
- Grand Rapids Public Library EDI Tools:
- Training Tools (PDF, 1 pg.)
Used when training staff on planning programs and services to meet the library's diversity, equity, and inclusion goals. Allows GRPL to dig more deeply with staff during their training phase. - Planning Tools (PDF, 1 pg.)
Used when actually planning or evaluating programs or services so that they meet the library's diversity, equity, and inclusion goals. Serving more as a reminder/checklist.
- Training Tools (PDF, 1 pg.)
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