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The four interdependent Cultural Intelligence (CQ) skills of Knowledge, Motivation, Interpretation, and Behavior help individuals function effectively across cultural boundaries. Those same four skills also help organizations to act in culturally intelligent ways. Using concepts introduced in the webinar “Building CQ: Fostering Our Cultural Intelligence” as a foundation, “Applying CQ: Shaping Culturally Intelligent Libraries” makes the leap from “me” to “we.”
Through additional interactive content, our conversation will explore how CQ can shape our libraries’ policies, services, and programs in ways which help our staff and users bridge the culture gaps and cross the cultural boundaries of our ever-changing communities.
Improving our organizational CQ fosters trust in our libraries and makes our libraries more effective community anchors. Build your organizational CQ and learn exercises you can apply immediately as you shape your library’s future.
Originally presented April 11, 2019.
Additional Resources
- Slideshow (PDF, 24 pgs.)
- Learner Manual (PDF, 18 pgs.)
Although there's no advance work, you’ll want to print a copy of the learner manual to have at hand to reference while you watch this archived recording. - David Livermore – The Cultural Intelligence (CQ) Difference (YouTube)
- Grand Rapids Public Library EDI Tools:
- Training Tools (PDF, 1 pg.)
Used when training staff on planning programs and services to meet the library's diversity, equity, and inclusion goals. Allows GRPL to dig more deeply with staff during their training phase. - Planning Tools (PDF, 1 pg.)
Used when actually planning or evaluating programs or services so that they meet the library's diversity, equity, and inclusion goals. Serving more as a reminder/checklist.
- Training Tools (PDF, 1 pg.)
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