Home  Publications  Library Administration & Management Magazine  VOLUME 16 NUMBER 2 SPRING 2002

VOLUME 16, NUMBER 2, SPRING 2002

Administrators’ Updates

President’s Column/Editor’s Keyboard       62

Interview

Best Practices in Libraries—Not Just Another Edition of 66
“How I Done It Good”

An Interview with Tom Kirk

Kathryn H. Carpenter

Articles

Technology Competencies in the Continuous Quality 69
Improvement Environment

A Framework for Appraising the Performance of Library

Public Services Staff

Maureen A. Beck

Technical Training  73

From “Eeek!” to “Oooh!”

Gwendolyn Eastmond

Fostering Collaborative Learning and Group Work in Libraries  79

James Michael Kusack

Being in the Library Business  83

An Entrepreneurship Primer for Library Administrators

David I. Orenstein

Eureka! Discovering the Next Grand Idea             88

Peter Lisker

Features

On Managing  92

“From the Gutter to You Is Not Up”

Worst and Best Practice
John Lubans Jr.

Small Change  95

It Was the Best of Practices and the Worst of Practices

Herb Snyder

The Truth Is Out There           97

Wearing Goretex to a Vortex

Julie Todaro

Manager’s Bookshelf   101

Best Practices

Bonnie A. Osif

LAMA News Section      106

Index to Advertisers 116