Home  Publications  Library Administration & Management Magazine  VOLUME 15 NUMBER 3 SUMMER 2001

VOLUME 15, NUMBER 3, SUMMER 2001

Administrators’ Update

President’s Column/Editor’s Keyboard    130

Article

2001 AIA/ALA Library Buildings Award Program    
Anders C. Dahlgren    132

Special Section: Papers from the 2000 LAMA National Institute

Mission Accomplished!    Pamela Bluh    141

The Internet and the Strategic Reconfiguration of Libraries    
Rob Kling    144

The Politics of Success    Kevin Starr      152

To Build or Not to Build    William W. Sannwald    155

The Vital Role of Librarians in Creating Information Communities:
Strategies for Success    Joan C. Durrance    161

Marketing Models for Libraries: A Survey of Effective Muses from
Far Afield    Martín Gómez    169

The Library of the Future: It’s up to YOU!    Don Leslie    172

The Effective Organization in the Twenty-First Century    
Julie Beth Todaro    176

Features

On Managing
“To Save the Time of the User”: Customer Services at the Millennium    John Lubans Jr.    179

Small Change: A Column about Finance and Accounting in Libraries
It’s Better to Be Wrong than Ignorant: How Budgets Can Help with Decisions Even When They’re Inaccurate    Herb Snyder    183

Manager’s Bookshelf
Civility    Bonnie A. Osif    186

Index to Advertisers                 191

LAMA News Section                 192