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VOLUME 14, NUMBER 3, SUMMER 2000
Administrators’ Update
President’s Column
Editor’s Keyboard
ARTICLES
Dealing With Disaster:
An Interview with Camilla Alire
Kathryn H. Carpenter
Introducing Rob Kling:
Keynote Speaker at the LAMA National Institute
Pamela Bluh and Elizabeth Ader
Individual Accountability and Individual Authority:
The Missing Links
Phillip J. Jones
Seeking the Best Path:
Assessing a Library's Diversity Climate
Reed Coats, Jane Goodwin, and Patricia Bangs
Genesis of a Web-Based Satisfaction Survey in an Academic Library:
The Western Kentucky University Libraries' Experience
Gay Helen Perkins and Haiwang Yuan
Academic Libraries:
Are Your Library Support Staff Classifications Ready for the Twenty-First Century?
Laine Stambaugh
FEATURES
On Managing
“I Borrowed the Shoes, but the Holes Are Mine”:
Management Fads, Trends, and What’s Next
John Lubans Jr.
Small Change
Safeguarding Cash, or “Can You Really Make a Living by Stealing Overdue Fines?”
Herbert Snyder
The Truth Is Out There
Greener Grass and Cocktail Napkins
Julie Todaro
Manager’s Bookshelf
The Value of Information and the Value of Librarianship
Bonnie A. Osif and Richard L. Harwood
LAMA NEWS SECTION
INDEX TO ADVERTISERS
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