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VOLUME 14, NUMBER 1, WINTER 2000

ADMINISTRATOR’S UPDATE

President’s Column

Editor’s Keyboard

ARTICLES

An Interview with Jay Jordan, President and Chief Executive Officer, OCLC
Donald E. Riggs

Understanding Organizational Culture
William Sannwald

LAMA and 3M:
Sharing a Vision for the Future
Pamela Bluh and Elizabeth Ader

Analyzing Community Information Needs:
A Holistic Approach
Lynn Westbrook

Courting Athletics, Creating Partnerships
Gail R. Gilbert

FEATURES

On Managing
“While I Was Busy Holding On, You Were Busy Letting Go”:
Reflections on E-mail Networks and the Demise of Hierarchical Communication
John Lubans Jr.

Small Change
Bonding with Your Employees and Board Members
Herbert Snyder

On the PR Frontline
A New Occasional Column from PRS
PRS Trends Awareness Committee

The Truth Is Out There
How Am I Doing?
Julie Todaro

Manager’s Bookshelf
Change: Challenges and Coping, Part II
Bonnie A. Osif and Richard L. Harwood

LAMA NEWS SECTION

INDEX TO ADVERTISERS