Home  Publications  Library Administration & Management Magazine  VOLUME 18 NUMBER 2 SPRING 2004

VOLUME 18, NUMBER 2, SPRING 2004

Administrators’ Update

President’s Column/Editor’s Keyboard

Interview

Using the Balanced Scorecard at the University of Virginia Library
An Interview with Jim Self and Lynda White
Alfred Willis

Articles

The Innovator’s Dilemma
Disruptive Change and Academic Libraries
David W. Lewis

Change Masters All—A Series on Librarians Who Steered a Clear Course toward the Twenty-First Century
Champion of Libraries, Pioneer for the Public Good: An Interview with Harold S. Hacker
Debra Engel

The Case of Performance Appraisal
Deming versus EEOC
Ben Johnson

E-mail Revealed
What the Research Tells Us
Deborah Wills

Features

On Managing
You Have the Resources
John Lubans Jr.

The Truth Is Out There
The Library Columnist and the City
Julie Todaro

Marketing 101
Marketing Research: Survey Basics
Deborah Lee

Manager’s Bookshelf
Perspectives on the Graying of the Workforce
Bonnie A. Osif

Index to Advertisers

LAMA News Section