Home  Publications  Library Administration & Management Magazine  VOLUME 17 NUMBER 4 FALL 2003

VOLUME 17, NUMBER 4, FALL 2003

Administrators’ Update

President’s Column/Editor’s Keyboard 166

Interview

Managing Library Public Relations
An Interview with Marcia Schneider
Eric C. Shoaf

Articles

2003 AIA/ALA Library Building Award Program
Drew Harrington

Change Masters All—A Series on Librarians Who Steered a Clear Course toward the Twenty-First Century
An Interview with Richard M. Dougherty
Pat L. Weaver-Meyers

Marketing Research
Laying the Marketing Foundation
Deborah Lee

Organizational Development, Best Practices, and Employee Development
Keith Russell, Kathleen Ames-Oliver, Linda Fund, Terry Proctor, and Madi Vannaman

Features

On Managing
Leaving the Comfort Zone
John Lubans Jr.

The Truth Is Out There
What Is It Good For?
Julie Todaro

Manager’s Bookshelf
Generations in the Workplace
Bonnie A. Osif

LAMA News Section

Index to Advertisers