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INDEX TO VOLUME 16, 2002
Pages 1–68 Number 1 Winter Pages 69–126 Number 2 Spring Pages 127–196 Number 3 Summer Pages 197–264 Number 4 Fall
@ Your Library Campaign The Campaign for America’s Libraries: An Interview with Deborah Davis, 15: 76–79
A ACADEMIC LIBRARIES Community Service Volunteers in a University Library, 15: 91–97 ACCOUNTING. See also BUDGETING It’s Accrual World, or How Can My Variance Report Be So High If I Didn’t Do Anything Different? (Small Change), 15: 107–9 ALA Annual Conference Reports from Annual Conference [2000], 15: 56–59 Reports from Annual Conference [2001], 15: 259–63 ALA Midwinter Meeting Key Midwinter Board Actions (LAMA News), 15: 122 Reports from Midwinter (LAMA News), 15: 123–27 ALA News, 15: 59–60, 263 AWARDS 2001 AIA/ALA Library Building Award Program, 15: 132–40 John Cotton Dana Awards (LAMA News), 15: 121 LAMA Announces 2001 Best of Show Winners (LAMA News), 15: 260 Literati Award for Excellence to Ilene Rochman and Colleagues (LAMA News), 15: 192
B Bao, Xue-Ming. See Kalyan, Sulekha BASKETBALL “A Reason for Rain”: Hoop Lessons for Library Leaders (On Managing), 15: 39–43 BELLINGHAM PUBLIC LIBRARY (Wash.) John Cotton Dana Awards (LAMA News), 15: 121 BLALOCK, LOUISE Blalock Named Library Journal’s Librarian of the Year (LAMA News), 15: 192 Blessing, Laura K. Using Statistical Techniques to Reduce Salary Inequities among Librarians, 15: 80–84 BLUH, PAMELA M. Pamela Bluh is Editor of Monograph on Electronic Serials (LAMA News), 15: 258 Bluh, Pamela M. Mission Accomplished! Proceedings of Vision, Mission, Reality: Creating Libraries for the Twenty-First Century, 15: 141–78 Bonnici, Laurie J. Creating the Library Leadership Institute at Snowbird: An Exercise in Leadership, 15: 98–103 BROWN UNIVERSITY LIBRARY Fifteen Months in the Planning Trenches: Strategically Positioning the Research Library for a New Century, 15: 4–13 BRYN MAWR COLLEGE (Pa.) 2001 AIA/ALA Library Building Award Program, 15: 137 BUDGETING It’s Better to Be Wrong than Ignorant: How Budgets Can Help with Decisions Even When They’re Inaccurate (Small Change), 15: 183–85 Standard Costs and Flexible Budgets: It’s Still Better to Be Wrong than Ignorant (Small Change), 15: 246–48 Bullard, Sharon W. The Dollars and Sense of Library Security, 15: 213–22
C CAMPAIGN FOR AMERICA’S LIBRARIES The Campaign for America’s Libraries: An Interview with Deborah Davis, 15: 76–79 Carpenter, Kathryn Editor’s Keyboard, 15: 2–3, 70–71, 131, 199 CHANGE The Internet and the Strategic Reconfiguration of Libraries (2000 National Institute), 15: 144–51 President’s Column, 15: 199 Chmara, Theresa Privacy and Confidentiality Issues in Providing Public Access to the Internet, 15: 20–22 CIVILITY Civility (Manager’s Bookshelf), 15: 186–91 COGHLAN, ELISA Elisa Coghlan Joins LAMA Staff (LAMA News), 15: 56 COMPENSATION Using Statistical Techniques to Reduce Salary Inequities among Librarians, 15: 80–84 What We Say and What We Reward: Valuing Employees through Recognition Programs, 15: 85–90 CONFIDENTIALITY Privacy and Confidentiality Issues in Providing Public Access to the Internet, 15: 20–22 CONSULTANTS LAMA Library Consultants Directory, following 15: 230 CRISIS MANAGEMENT Controversy Is Not a Crisis, 15: 26–29 CUSTOMER SERVICE “To Save the Time of the User”: Customer Service at the Millennium, 15: 179–82
D Dahlgren, Anders C. 2001 AIA/ALA Library Building Award Program, 15: 132–40 DAVIS, DEBORAH The Campaign for America’s Libraries: An Interview with Deborah Davis, 15: 76–79 DENVER PUBLIC LIBRARY (Colo.) 2001 AIA/ALA Library Building Award Program, 15: 135 John Cotton Dana Awards (LAMA News), 15: 121 Deyrup, Marta M. See Kalyan, Sulekha DISASTER PLANNING Academic Libraries’ Emergency Plans for Inclement Weather, 15: 223–29 DR. EUGENE CLARK LIBRARY (Tex.) John Cotton Dana Awards (LAMA News), 15: 121 Durrance, Joan C. The Vital Role of Librarians in Creating Information Communities (2000 National Institute), 15: 161–68
E Editor’s Keyboard, 15: 2–3, 70–71, 131, 199 ERGONOMICS Ergonomics: Human Factors for Librarians (Manager’s Bookshelf), 15: 252–57
F FILTERING Internet Censorship and Filtering (Manager’s Bookshelf), 15: 113–19 Public Information Office Issues Advice on Filtering (News from ALA), 15: 59 School Libraries and Filtering, 15: 23–25 FINANCIAL STATEMENTS Staying Balanced: How Financial Statements Are Constructed (Small Change), 15: 44–46 FRIEND MEMORIAL LIBRARY (Maine) 2001 AIA/ALA Library Building Award Program, 15: 136 FRIENDS OF THE PIKES PEAK LIBRARY DISTRICT John Cotton Dana Awards (LAMA News), 15: 121 FUNDING SOURCES The Politics of Success (2000 National Institute), 15: 152–54
G Gardner, Carrie School Libraries and Filtering, 15: 23–25 GIESECKE, JOAN Joan Giesecke Volume Provides Practical Strategies (LAMA News), 15: 192 Giesecke, Joan President’s Column, 15: 198 Gómez, Martín Marketing Models for Libraries (2000 National Institute), 15: 169–71 GOVERNANCE BODIES Getting the Most from Your Boards and Advisory Councils, 15: 204–12
H Harwood, Richard L. See Osif, Bonnie A. Henderson, Doug Controversy Is Not a Crisis, 15: 26–29 HUMAN RESOURCES Civility (Manager’s Bookshelf), 15: 186–91 What We Say and What We Reward: Valuing Employees through Recognition Programs, 15: 85–90 What’s a New Manager to Do? (The Truth Is Out There), 15: 249–51
I IFLA News Report of the ALA Representative to the IFLA Statistics Section (LAMA News), 15: 196 INFORMATION COMMUNITIES The Vital Role of Librarians in Creating Information Communities (2000 National Institute), 15: 161–68 Instructions to Authors, 15: 68 INSURANCE Transferring Risk through Appropriate Liability Insurance, 15: 30–38 INTELLECTUAL FREEDOM Intellectual Freedom: An Interview with Judith F. Krug, 15: 200–203 INTERNET The Internet and the Strategic Reconfiguration of Libraries (2000 National Institute), 15: 144–51 Internet Censorship and Filtering (Manager’s Bookshelf), 15: 113–19 OITP Releases Initial Report on the Internet, Public Libraries, and the Digital Divide (LAMA News), 15: 60 Special Section: Risky Business: Legal and Liability Issues Related to Internet Access, 15: 14–38
K Kalyan, Sulekha, Xue-Ming Bao, and Marta M. Deyrup Academic Libraries’ Emergency Plans for Inclement Weather, 15: 223–29 Kling, Rob The Internet and the Strategic Reconfiguration of Libraries (2000 National Institute), 15: 144–51 KRUG, JUDITH F. Intellectual Freedom: An Interview with Judith F. Krug, 15: 200–203
L LA&M Editorial Advisory Board (LAMA News), 15: 259 LA&M Advisory Committee Report (LAMA News), 15: 123 LA&M Is Fifteen Years Old (LAMA News), 15: 259 LAMA Election Results (LAMA News), 15: 261 LAMA BES Architecture for Public Libraries Committee (LAMA News), 15: 56 LAMA BES Buildings for College and University Libraries Committee (LAMA News), 15: 261–62 LAMA BES Library Building Consultants List Committee (LAMA News), 15: 126 LAMA BES Library Facilities Planning Discussion Group Electronic Discussion List (LAMA News), 15: 56 LAMA BES Library Interiors, Furnishings, and Equipment Committee (LAMA News), 15: 126, 262 LAMA BES Safety and Security Committee (LAMA News), 15: 126–27, 262 LAMA Editorial Advisory Board (LAMA News), 15: 259 LAMA ENDOWMENT Endowment Campaign Update (LAMA News), 15: 258–59 Thank you Gale, Ingram, Quality Books, EBSCO, and Endeavor! The Endowment Fund Grows . . . (LAMA News), 15: 120–22 LAMA Governmental Affairs Committee [Annual Conference] (LAMA News), 15: 259 Considers Communication on Legislative Issues (LAMA News), 15: 123 Washington Office Executive Director Speaks to Governmental Affairs Committee (LAMA News), 15: 194–95 LAMA HRS Supervisory Skills Committee (LAMA News), 15: 56–57 LAMA Library Building Consultants List Debuts Online July 2001 (LAMA News), 15: 192–93 LAMA Library Organization and Management Section (LAMA News), 15: 262–63 LAMA Measurement, Assessment, and Evaluation Section (LAMA News), 15: 263 LAMA Membership Committee (LAMA News), 15: 125 LAMA National Institute 2000 Special News Report, 15: 72–75 Special Section: Papers from the 2000 National Institute, 15: 141–78 LAMA News Section, 15: 56–59, 120–28, 192–95, 258–63 LAMA Program Committee (LAMA News), 15: 259 LAMA Public Relations and Marketing Section LAMA Announces 2001 Best of Show Winners (LAMA News), 15: 260 LAMA Publications Committee (LAMA News), 15: 57–58 LAMA REGIONAL INSTITUTES Success of the Regional Institutes Continues (LAMA News), 15: 122–23 LAMA Research Committee Holds a Research Forum (LAMA News), 15: 259–60 LAMA SASS Technical Services Systems Committee (LAMA News), 15: 58 LAMA Strategic Plan (LAMA News), 15: 194–95 LAMA Strategic Planning Implementation Committee (LAMA News), 15: 125–26, 261 LAMA Task Force on Communication Report on Survey Results and Recommendations (LAMA News), 15: 124 LAMA Web Task Force (LAMA News), 15: 126 LAMA Women Administrators Discussion Group Considers Recruitment and Hiring (LAMA News), 15: 58–59 LATVIA Sunshine on a Winter’s Day: Library Managers in Latvia (On Managing), 15: 104–6 LEADERSHIP “A Reason for Rain”: Hoop Lessons for Library Leaders (On Managing), 15: 39–43 LEADERSHIP (contd.) Creating the Library Leadership Institute at Snowbird: An Exercise in Leadership, 15: 98–103 The Effective Organization in the Twenty-First Century (2000 National Institute), 15: 176–78 Leslie, Don Your Library of the Future: It’s up to YOU! (2000 National Institute), 15: 172–75 LIBRARY BUILDINGS 2001 AIA/ALA Library Building Award Program, 15: 132–40 To Build or Not to Build (2000 National Institute), 15: 155–60 LIBRARY LEADERSHIP INSTITUTE Creating the Library Leadership Institute at Snowbird: An Exercise in Leadership, 15: 98–103 LOUDOUN COUNTY PUBLIC LIBRARY (Va.) Controversy Is Not a Crisis, 15: 26–29 Lubans, John, Jr. “A Reason for Rain”: Hoop Lessons for Library Leaders (On Managing), 15: 39–43 Sunshine on a Winter’s Day: Library Managers in Latvia (On Managing), 15: 104–6 “To Save the Time of the User”: Customer Service at the Millennium (On Managing), 15: 179–82 “Where Are the Snows of Yesteryear?” Reflections on a Suggestion “Box” That Worked (On Managing), 15: 240–45
M MANAGEMENT What’s a New Manager to Do? (The Truth Is Out There), 15: 249–51 Manager’s Bookshelf Civility, 15: 186–91 Ergonomics: Human Factors for Librarians, 15: 252–57 Internet Censorship and Filtering, 15: 113–19 Statistics for Librarians, 15: 50–55 MARKETING Marketing Models for Libraries (2000 National Institute), 15: 169–71 MARTIN, ROBERT S. LAMA Member Robert S. Martin Appointed to Head Institute of Museum and Library Services (LAMA News), 15: 258 MCLEAN, YVONNE Thanks to Charles Wilt, Yvonne McLean, and Shonda Russell (LAMA News), 15: 258 Miller, Ellen G. Getting the Most from Your Boards and Advisory Councils, 15: 204–12 Moran, Robert F. The Campaign for America’s Libraries: An Interview with Deborah Davis, 15: 76–79 Intellectual Freedom: An Interview with Judith F. Krug, 15: 200–203 Morgan, Candace D. Liability for Obscenity and Pornography in Providing Internet Access in the Library, 15: 17–19 MULLER, KAREN Executive Director Moves to a New Position (LAMA News), 15: 120 MULTNOMAH COUNTY LIBRARY (Ore.) 2001 AIA/ALA Library Building Award Program, 15: 138 Musser, Linda R. What We Say and What We Reward: Valuing Employees through Recognition Programs, 15: 85–90
N Nelson, Norman Legal and Liability Issues Related to Internet Access, 15: 14–16 NEW MEXICO STATE UNIVERSITY LIBRARY John Cotton Dana Awards (LAMA News), 15: 121 NORTH MASON TIMBERLAND LIBRARY (Wash.) 2001 AIA/ALA Library Building Award Program, 15: 134
O OBSCENITY Liability for Obscenity and Pornography in Providing Internet Access in the Library, 15: 17–19 On Managing (column) “A Reason for Rain”: Hoop Lessons for Library Leaders, 15: 39–43 Sunshine on a Winter’s Day: Library Managers in Latvia, 15: 104–6 “To Save the Time of the User”: Customer Service at the Millennium, 15: 179–82 “Where Are the Snows of Yesteryear?” Reflections on a Suggestion “Box” That Worked, 15: 240–45 ORGANIZATIONAL DEVELOPMENT The Effective Organization in the Twenty-First Century (2000 National Institute), 15: 176–78 Osif, Bonnie A. Civility (Manager’s Bookshelf), 15: 186–91 Ergonomics: Human Factors for Librarians (Manager’s Bookshelf), 15: 252–57 Internet Censorship and Filtering (Manager’s Bookshelf), 15: 110–12 Osif, Bonnie A. and Richard L. Harwood Statistics for Librarians (Manager’s Bookshelf), 15: 50–55
P PENNSYLVANIA STATE UNIVERSITY What We Say and What We Reward: Valuing Employees through Recognition Programs, 15: 85–90 PHOENIX PUBLIC LIBRARY (Ariz.) John Cotton Dana Awards (LAMA News), 15: 121 PLANNING Fifteen Months in the Planning Trenches: Strategically Positioning the Research Library for a New Century, 15: 4–13 It’s Better to Be Wrong than Ignorant: How Budgets Can Help with Decisions Even When They’re Inaccurate (Small Change), 15: 183–85 The Search Conference: A Strategic Planning Tool for a Turbulent World, 15: 230–39 Your Library of the Future: It’s up to YOU! (2000 National Institute), 15: 172–75 POLICIES AND PROCEDURES Academic Libraries’ Emergency Plans for Inclement Weather, 15: 223–29 PORNOGRAPHY Liability for Obscenity and Pornography in Providing Internet Access in the Library, 15: 17–19 POSCERV MODEL Getting the Most from Your Boards and Advisory Councils, 15: 204–12 President’s Column, 15: 2, 70, 130, 198 PRIVACY Privacy and Confidentiality Issues in Providing Public Access to the Internet, 15: 20–22 PUBLIC RELATIONS The Campaign for America’s Libraries: An Interview with Deborah Davis, 15: 76–79
R Randolph, Susan E. The Search Conference: A Strategic Planning Tool for a Turbulent World, 15: 230–39 ROBERTSON BRANCH LIBRARY (Calif.) 2001 AIA/ALA Library Building Award Program, 15: 133 ROCHMAN, ILENE Literati Award for Excellence to Ilene Rochman and Colleagues (LAMA News), 15: 192 RUSSELL, SHONDA Thanks to Charles Wilt, Yvonne McLean, and Shonda Russell (LAMA News), 15: 258
S Sannwald, William W. To Build or Not to Build (2000 National Institute), 15: 155–60 SCHOOL LIBRARIES School Libraries and Filtering, 15: 23–25 SEARCH CONFERENCE METHOD The Search Conference: A Strategic Planning Tool for a Turbulent World, 15: 230–39 SECURITY The Dollars and Sense of Library Security, 15: 213–22 Shoaf, Eric C. Fifteen Months in the Planning Trenches: Strategically Positioning the Research Library for a New Century, 15: 4–13 Small Change: A Column about Finance and Accounting in Libraries It’s Accrual World, or How Can My Variance Report Be So High if I Didn’t Do Anything Different?, 15: 107–9 It’s Better to Be Wrong than Ignorant: How Budgets Can Help with Decisions Even When They’re Inaccurate, 15: 183–85 Standard Costs and Flexible Budgets: It’s Still Better to Be Wrong than Ignorant, 15: 246–48 Staying Balanced: How Financial Statements Are Constructed, 15: 44–46 Snyder, Herb It’s Accrual World, or How Can My Variance Report Be So High if I Didn’t Do Anything Different? (Small Change), 15: 107–9 It’s Better to Be Wrong than Ignorant: How Budgets Can Help with Decisions Even When They’re Inaccurate (Small Change), 15: 183–85 Standard Costs and Flexible Budgets: It’s Still Better to Be Wrong than Ignorant (Small Change), 15: 246–48 Staying Balanced: How Financial Statements Are Constructed (Small Change), 15: 44–46 Special Section: Papers from the 2000 National Institute, 15: 141–78 Special Section: Risky Business: Legal and Liability Issues Related to Internet Access, 15: 14–38 Starr, Kevin The Politics of Success (2000 National Institute), 15: 152–54 STATISTICS Statistics for Librarians (Manager’s Bookshelf), 15: 50–55 Using Statistical Techniques to Reduce Salary Inequities among Librarians, 15: 80–84 SUGGESTIONS “Where Are the Snows of Yesteryear?” Reflections on a Suggestion “Box” That Worked (On Managing), 15: 240–45
T TEAM MANAGEMENT Thoughts from Someone Who Was Voted Off the Island on the Trip Over (The Truth Is Out There), 15: 47–49 THORN-HAWKINS, DOLL Doll Thorn-Hawkins Begins Work as LAMA Program Assistant (LAMA News), 15: 258 Thorsen, Jeanne President’s Column, 15: 2, 70, 130 Tilton, Michelle Worrall Transferring Risk through Appropriate Liability Insurance, 15: 30–38 Todaro, Julie 300th Time’s the Charm (The Truth Is Out There), 15: 110–12 The Effective Organization in the Twenty-First Century (2000 National Institute), 15: 176–78 Thoughts from Someone Who Was Voted Off the Island on the Trip Over (The Truth Is Out There), 15: 47–49 What’s a New Manager to Do? (The Truth Is Out There), 15: 249–51 TRUSTEES Getting the Most from Your Boards and Advisory Councils, 15: 204–12 Truth Is Out There (column) 300th Time’s the Charm, 15: 110–12 Thoughts from Someone Who Was Voted Off the Island on the Trip Over, 15: 47–49 What’s a New Manager to Do?, 15: 249–51 U UNIFORM COMPUTER INFORMATION TRANSACTION ACT UCITA (LAMA News), 15: 59 UNIVERSITY OF NEVADA, LAS VEGAS Community Service Volunteers in a University Library, 15: 91–97 UNIVERSITY OF NEW HAMPSHIRE 2001 AIA/ALA Library Building Award Program, 15: 140 UNIVERSITY OF TEXAS AT ARLINGTON Using Statistical Techniques to Reduce Salary Inequities among Librarians, 15: 80–84 USER SERVICES “Where Are the Snows of Yesteryear?” Reflections on a Suggestion “Box” That Worked (On Managing), 15: 240–45
V Vaughan, Jason, and Penny Whitten Community Service Volunteers in a University Library, 15: 91–97 VOLUNTEERS Community Service Volunteers in a University Library, 15: 91–97
W WASHINGTON TOWNSHIP METROPOLITAN SCHOOL DISTRICT (Ind.) John Cotton Dana Awards (LAMA News), 15: 121 WEATHER POLICIES Academic Libraries’ Emergency Plans for Inclement Weather, 15: 223–29 WEST BLOOMFIELD TOWNSHIP PUBLIC LIBRARY (Mich.) John Cotton Dana Awards (LAMA News), 15: 121 Whitten, Penny. See Vaughan, Jason WILT, CHARLES Thanks to Charles Wilt, Yvonne McLean, and Shonda Russell (LAMA News), 15: 258 WOODSTOCK BRANCH LIBRARY (Ore.) 2001 AIA/ALA Library Building Award Program, 15: 139
Pages 1–60 Number 1 Winter Pages 61–116 Number 2 Spring Pages 117–172 Number 3 Summer Pages 173–232 Number 4 Fall
A ACADEMIC LIBRARIES Something for (Almost) Nothing: Public Relations on a Shoestring in an Academic Library, 16: 138–45 ACCOUNTING. See Small Change (column) ADDISON PUBLIC LIBRARY (Ill.) Technical Training: From “Eeek!” to “Oooh!”, 16: 73–78 ALA Campaign for American Libraries Expands (News), 16: 53 AWARDS 2002 John Cotton Dana Library Public Relations Award Winners Announced (News), 16: 112
B BALTIMORE COUNTY PUBLIC LIBRARY (Md.) 2002 John Cotton Dana Library Public Relations Award Winners Announced (News), 16: 112 Beck, Maureen A. Technology Competencies in the Continuous Quality Improvement Environment: A Framework for Appraising the Performance of Library Public Services Staff, 16: 69–72 BEST PRACTICES Best Practices in Libraries—Not Just Another Edition of “How I Done It Good”: An Interview with Tom Kirk, 16: 66–68 Best Practices (Manager’s Bookshelf), 16: 101–5 “From the Gutter to You Is Not Up”: Worst and Best Practice (On Managing), 16: 92–94 It Was the Best of Practices and the Worst of Practices (Small Change), 16: 95–96 BIBLIOGRAPHIES. See also Manager’s Bookshelf (column) Required Reading for Library Administrators: An Annotated Bibliography of Influential Authors and Their Works, 16: 126–36; correction 16: 175 Bolin, Michael. See Hahn, Susan E. BOWLING GREEN PUBLIC LIBRARY (Ky.) 2002 John Cotton Dana Library Public Relations Award Winners Announced (News), 16: 112 BROWARD COUNTY (Fla.) A Portrait of Collaborative Leadership: Donald E. Riggs and Nova Southeastern University Joint-Use Library, 16: 176–78
C CALGARY PUBLIC LIBRARY (Alberta, Canada) 2002 John Cotton Dana Library Public Relations Award Winners Announced (News), 16: 112 Carpenter, Kathryn H. Best Practices in Libraries—Not Just Another Edition of “How I Done It Good”: An Interview with Tom Kirk, 16: 66–68 Editor’s Keyboard, 16: 3, 63, 119, 175, 197 Carter, Howard. See Snyder, Carolyn A. Chapman, Karen, and Kate Ragsdale Improving Service Quality with a Library Assessment Program, 16: 8–15 Colborn, Nancy Wootton. See Russo, Michele C. COLLABORATIVE LEARNING Fostering Collaborative Learning and Group Work in Libraries, 16: 79–82 COMPUTER CENTERS ATC: All That Collaboration, 16: 194–97 Integrating Services in the Information Commons: Toward a Holistic Library and Computing Environment, 16: 181–86 CONDUCTORS, ORCHESTRAL Prestissimo Leadership (On Managing), 16: 34–37 COST ACCOUNTING Understanding and Controlling the Costs of Library Services, 16: 151–55 CREATIVITY Eureka! Discovering the Next Grand Idea, 16: 88–89 Crockett, Charlotte, Sarah McDaniel, and Melanie Remy Integrating Services in the Information Commons: Toward a Holistic Library and Computing Environment, 16: 181–86 CUSTOMER SERVICE Assessing Customer Demands: Making Changes That Count, 16: 16–23 Improving Service Quality with a Library Assessment Program, 16: 8–15 Measuring Library Service Quality with a Focus on the LibQUAL+ Project: An Interview with Fred Heath, 16: 4–7
D DAHLGREN, ANDERS C. Building Libraries and Library Building Awards—Twenty Years of Change: An Interview with Anders C. Dahlgren, 16: 120–25 Deekle, Peter. See Henshaw, Rod DEYRUP, MARTA Marta Deyrup Named LA&M Associate Editor (News), 16: 222 Dickinson, Gail K. A New Look at Job Satisfaction, 16: 28–33 DISASTER PLANNING Managing through Tragedy (The Truth Is Out There), 16: 40–43 Dobb, Linda S. President’s Column, 16: 174 DRESS CODES Wearing Goretex to a Vortex (The Truth Is Out There), 16: 97–100
E Eastmond, Gwendolyn Technical Training: From “Eeek!” to “Oooh!”, 16: 73–78 Editor’s Keyboard, 16: 3, 63, 119, 175, 197 EMBEZZLEMENT It Was the Best of Practices and the Worst of Practices (Small Change), 16: 95–96 ENTREPRENEURSHIP Being in the Library Business: An Entrepreneurship Primer for Library Administrators, 16: 83–91 EVALUATION, PERFORMANCE. See PERFORMANCE EVALUATION EVALUATION OF LIBRARY SERVICES Assessing Customer Demands: Making Changes That Count, 16: 16–23 Best Practices in Libraries—Not Just Another Edition of “How I Done It Good”: An Interview with Tom Kirk, 16: 66–68 Evaluation and Assessment, Part 2: Evaluation of units (Manager’s Bookshelf), 16: 164–67 Improving Service Quality with a Library Assessment Program, 16: 8–15 Library Staff Development and Training for Assessment of Services, 16: 24–27 Measuring Library Service Quality with a Focus on the LibQUAL+ Project: An Interview with Fred Heath, 16: 4–7
F FICTION The Road Goes Ever On: Books and Films, Part 1 (Manager’s Bookshelf), 16: 217–21 Forrest, Charles Building Libraries and Library Building Awards—Twenty Years of Change: An Interview with Anders C. Dahlgren, 16: 120–25 FUND-RAISING Team Building for Fund-Raising, 16: 187–93
G Gerlich, Bella Karr Rethinking the Contributions of Student Employees to Library Services, 16: 146–50 Giesecke, Joan President’s Column, 16: 2, 62, 118
H Hahn, Susan E., Pat Weaver-Meyers, and Michael Bolin Assessing Customer Demands: Making Changes That Count, 16: 16–23 HEATH, FRED Measuring Library Service Quality with a Focus on the LibQUAL+ Project: An Interview with Fred Heath, 16: 4–7 Henshaw, Rod, and Peter Deekle Sustaining Our Leading Edge: An Interview with Robert Martin, 16: 179–80 Hurt, Tara Ludlow, and Deborah Stansbury Sunday Career Paths for Paraprofessionals: Your Ladder to Success, 16: 198–202
I INDIANA UNIVERSITY SOUTH BEND Something for (Almost) Nothing: Public Relations on a Shoestring in an Academic Library, 16: 138–45 INFORMATION COMMONS Integrating Services in the Information Commons: Toward a Holistic Library and Computing Environment, 16: 181–86 Instructions to Authors, 16: 54 INTERNET Act or React? Leadership and the Internet (On Managing), 16: 208–10
J JOHNS HOPKINS UNIVERSITY Technology Competencies in the Continuous Quality Improvement Environment: A Framework for Appraising the Performance of Library Public Services Staff, 16: 69–72 JOINT-USE LIBRARIES A Portrait of Collaborative Leadership: Donald E. Riggs and Nova Southeastern University Joint-Use Library, 16: 176–78
K Kight, Dawn Ventress, and Carolyn A. Snyder Library Staff Development and Training for Assessment of Services, 16: 24–27 KIRK, TOM Best Practices in Libraries—Not Just Another Edition of “How I Done It Good”: An Interview with Tom Kirk, 16: 66–68 Kusack, James Michael Fostering Collaborative Learning and Group Work in Libraries, 16: 79–82 Understanding and Controlling the Costs of Library Services, 16: 151–55
L LA&M Editorial Advisory Committee Marta Deyrup Named LA&M Associate Editor (News), 16: 222 Report from 2002 Annual Conference (News), 16: 230–31 Reports from 2002 Midwinter Meeting (News), 16: 110 LAMA 2002 Election Results, 16: 223 LAMA Welcomes New Staff (News), 16: 106–7 LAMA BES BES Has a New Interiors Discussion Group (News), 16: 53 LAMA BES Architecture for Public Libraries Committee Program on Environmentally Responsible Design Goals (News), 16: 225–27 LAMA BES Building Awards Committee Reports from 2002 Midwinter Meeting (News), 16: 169 LAMA BES Functional Space Requirements Committee Reports from 2002 Midwinter Meeting (News), 16: 169–70 LAMA BES Library Interiors, Furniture, and Equipment Committee Program on Flooring Issues (News), 16: 227 Report from 2002 Annual Conference (News), 16: 231–32 LAMA BES Safety and Security of Library Buildings Committee Report from [2001] Annual Conference (News), 16: 49–50 LAMA Board of Directors Key Actions at 2001 ALA Annual Conference (News), 16: 50–51 Key Actions at 2002 ALA Annual Conference (News), 16: 228 Key Midwinter Board Actions (News), 16: 109–10 LAMA Education Committee Reports from 2002 Midwinter Meeting (News), 16: 170–71 LAMA Endowment Fund All Jazzed Up—The LAMA Endowment Fund (News), 16: 107 A Home Run for LAMA’s Endowment (News), 16: 222–23 LAMA Endowment Fund Approaches Its Initial Goal (News), 16: 168–69 LAMA Fundraising and Financial Development Section FRFDS Offers a New Scholarship Award (News), 16: 107–8 Program on Software for Fund-raising (News), 16: 227 Report from [2001] Annual Conference (News), 16: 50–51 LAMA Governmental Affairs Committee Program Addresses State and Local Lobbying (News), 16: 225 LAMA HRS Staff Development Committee Program on Staff Development (News), 16: 229 LAMA HRS Status and Staff Welfare Committee Program on Retaining Staff (News), |
