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INDEX TO VOLUME 14, 2000 A ACADEMIC LIBRARIES Academic Libraries: Are Your Library Support Staff Classifications Ready for the Twenty-First Century?, Courting Athletics, Creating Partnerships, 14: 35–38 Genesis of a Web-Based Satisfaction Survey in an Academic Library: The Western Kentucky University Libraries’ Experience, 14: 159–66 Reconfiguring the Branch Library for a More Virtual Future, 14: 191–96 ACCOUNTING Letters, I Get Letters . . . (Small Change), 14: 79–81 The Payroll Function in a Public Library, 14: 82–85 Ader, Elizabeth. See Bluh, Pamela ALA Annual Conference LAMA President’s Program 2000 Urges Members to “Wake Up and Smell the Latte!” (LAMA News), 14: 114–15 Reports from Annual Conference [1999] (LAMA News), 14: 47–51 Reports from Annual Conference [2000] (LAMA News), 14: 235–42 ALA Midwinter Meeting Midwinter Meeting Notes (LAMA News), 14: 112–17, 179–81 ALA News ALA International Relations Office Call for Mentors, 14: 183 ALA Task Force on Core Values, ALA Wins 1999 Silver Inkwell Award of Merit, 14: 52 Emily Sheketoff Named Associate Director for ALA’s Washington, D.C., Office, 14: 52 Peggy Barber and Ernest Martin Retire from ALA, 14: 242 ALIRE, CAMILA Dealing with Disaster: An Interview with Camila Alire, 14: 188–90 AMERICAN INSTITUTE OF ARCHITECTS LAMA Announces President’s Award Recipient (LAMA News), 14: 234 LAMA BES Library Building Awards Committee Discusses 2001 ALA/AIA Awards (LAMA News), 14: 238–39 Anderson, Carol President’s Column, 14: 2–3, 62, 122–23 ATHLETIC DEPARTMENTS Courting Athletics, Creating Partnerships, 14: 35–38 AWARDS Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 LAMA Announces 2000 Best of Show Winners (LAMA News), B BABY BOOMERS. BALTIMORE COUNTY PUBLIC LIBRARY Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 Bangs, Patricia. See Coats, Reed BARBER, PEGGY Peggy Barber and Ernest Martin Retire from ALA (LAMA News), 14: 242 BATESON, MARY CATHERINE Mary Catherine Bateson Delivers Keynote Speech at LAMA President’s Program (LAMA News), 14: 235, 238 Benchmarks (LAMA News) Adams-Volpe Elected to Executive Committee of SUNY University Faculty Senate, 14: 46 Anne Edwards Selected for First Frye Institute, 14: 233 Carolyn A. Snyder Appointed Visiting Program Officer by ARL, 14: 233 LAMA Past President Gary Strong Recognized as New York Leader, 14: 110 Thomas Receives Secretary’s Award for Excellence in Equal Opportunity, 14: 46 Bluh, Pamela The LAMA National Institute: An Overview, 14: 205–8 Bluh, Pamela and Elizabeth Introducing Rob Kling, Keynote Speaker at the LAMA National Institute, 14: 125–30 LAMA and 3M: Sharing a Vision for the Future, 14: 15–17 BOSTON COLLEGE Changing the Culture of Libraries: The Role of Core Values, BRANCH LIBRARIES Reconfiguring the Branch Library for a More Virtual Future, BROWARD COUNTY LIBRARY Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 C Carpenter, Kathryn H. Dealing with Disaster: An Interview with Camila Alire, 14: 188–90 CHALLINOR, JOAN Roberts and Challinor Nominated to Repeat Terms on NCLIS (LAMA News), 14: 119 CHANGE Change: Challenges and Coping, Part II (Manager’s Bookshelf), 14: 39–44 “My Two Front Teeth,” 14: 86–88 River of Time: Rethinking and Renewing Library Stewardship, 14: 209–17 Coats, Reed, Jane Goodwin, and Patricia Bangs Seeking the Best Path: Assessing a Library’s Diversity Climate, 14: 148–54 COFFEE SHOPS IN LIBRARIES Why You Might Not Want a Starbucks in Your Basement: Nonprofits and the Tax Implications of Renting Out Space (Small Change), 14: 222–23 COLORADO STATE UNIVERSITY LIBRARY Dealing with Disaster: An Interview with Camila Alire, 14: 188–90 COLUMBUS METROPOLITAN LIBRARY (OH) Seeking the Best Path: Assessing a Library’s Diversity Climate, 14: 148–54 COMMUNICATIONS “While I Was Busy Holding On, You Were Busy Letting Go”: Reflections on E-mail Networks and the Demise of Hierarchical Communications (On Managing), 14: 18–21 COMPUTER SERVICES “I Can’t Find You Anywhere but Gone”: Avoiding Marginalization, 14: 67–69 CONSULTANTS LAMA Library Consultants Directory 1999, following 14: 30 LAMA Library Consultants Directory 2000, following 14: 214 Cox, Robin Overby River of Time: Rethinking and Renewing Library Stewardship, 14: 209–17 Crockett, Charlotte Reconfiguring the Branch Library for a More Virtual Future, 14: 191–96 CULTURAL DIVERSITY. See LAMA Cultural Diversity Committee CUSTOMER SERVICE. See USERS
D DEPRECIATION Letters, I Get Letters . . . (Small Change), 14: 79–81 DISASTER PLANNING Dealing with Disaster: An Interview with Camila Alire, 14: 188–90 DIVERSITY Seeking the Best Path: Assessing a Library’s Diversity Climate,
E Editor’s Keyboard (column), 14: 3, 62–63, 123, 186–87 EDUCATION. See LAMA Education Committee EDWARDS, ANNE Anne Edwards Selected for First Frye Institute (LAMA News), ELECTRONIC RESOURCES The Virtual Library: Pros and Cons for Public Relations, “While I Was Busy Holding On, You Were Busy Letting Go”: Reflections on E-mail Networks and the Demise of Hierarchical Communications (On Managing), 14: 18–21 EVALUATION. See PERFORMANCE EVALUATION
F FAIRFAX COUNTY PUBLIC LIBRARY (VA) Seeking the Best Path: Assessing a Library’s Diversity Climate, 14: 148–54 FRAZIER, KEN SPARC Is Catching Fire: An Inter view with Ken Frazier, 14: 64–66 FUNDRAISING. See also LAMA FRFDS Courting Athletics, Creating Partnerships, 14: 35–38
G GENERATIONAL DIFFERENCES River of Time: Rethinking and Renewing Library Stewardship, 14: 209–17 Women Administrators Discussion Group Looks at Generation Differences (LAMA News), 14: 48 Gilbert, Gail R. Courting Athletics, Creating Partnerships, 14: 35–38 Goodwin, Jane. See Coats, Reed Greener Grass and Cocktail Napkins (The Truth Is Out There), 14: 155–58
H Harwood, Richard L. See Osif, Bonnie A. HENNEPIN COUNTY LIBRARY Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 HOUSTON PUBLIC LIBRARY Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 HUMAN RESOURCES. See PERSONNEL
I IFLA 1999 News: Report of the ALA Representative to the IFLA Statistics Section, 14: 52–53 Instructions to Authors, 14: 45 INSURANCE Bonding with Your Employees and Board Members (Small Change), 14: 22–24 INTERNET LAMA LOMS Risk Management and Insurance Committee Looks at Legal and Liability Issues Related to Internet Access (LAMA News), 14: 241–42
J Jones, Phillip J. Individual Accountability and Individual Authority: The Missing Links, 14: 135–45 JORDAN, JAY An Interview with Jay Jordan, President and Chief Executive Officer, OCLC, 14: 4–7
K KEAN UNIVERSITY, NJ LAMA 2000 Cultural Diversity Grant Award (LAMA News), 14: 235 KING COUNTY LIBRARY SYSTEM Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 KLING, ROB Introducing Rob Kling, Keynote Speaker at the LAMA National Institute, 14: 125–30
L LA&M Editorial Advisory Board Endorses Contents, Seeks Advertisers (LAMA News), 14: 241 LAMA President’s Column, 14: 2–3, 186 LAMA Assistants-to-the-Director Discussion Group Report (LAMA News), 14: 115 LAMA BES Architecture for Public Libraries Committee Presented Program on Spaces for Young Adults (LAMA News), Report (LAMA News), 14: 115–16 Sponsors Preconference on How to Plan a Building Project (LAMA News), 14: 238 LAMA BES Buildings for College and University Libraries Committee Offers Preconference on Libraries Designed for People (LAMA News), 14: 238 LAMA BES Functional Space Requirements Committee Completes Manuscript (LAMA News), 14: 116 LAMA BES Library Building Awards Committee Discusses 2001 ALA/AIA Awards (LAMA News), 14: 238–39 Refines Format for Presentation of Awards (LAMA News), 14: 180 Reviews Presentation Plans (LAMA News), 14: 50 LAMA BES Library Interiors, Furnishings, and Equipment Committee Sponsors Program on Reference Desks—A Beacon or a Barrier (LAMA News), 14: 239 LAMA BES Moving Libraries Discussion Group Looks at Problems and Scenarios (LAMA News), 14: 239 LAMA BES Safety & Security of Library Buildings Committee Offers Mock Trial on Library Security (LAMA News), 14: 239–40 Plans Programs (LAMA News), LAMA Board of Directors Key Actions of the LAMA Board of Directors Annual Conference [2000] (LAMA News), 14: 236 Key Actions Taken by LAMA Board of Directors at Midwinter Meeting (LAMA News), LAMA BUDGET Anatomy of a Budget: A Review of LAMA’s Fiscal Operations, President’s Column, 14: 62 LAMA Budget and Finance Committee Report (LAMA News), 14: 47 Reviews LAMA Budgets, Considers Role in Planning, 14: 112 LAMA COMMITTEES Update on LAMA Committee Appointment Processing (LAMA News), 14: 47 LAMA Cultural Diversity Committee LAMA 2000 Cultural Diversity Grant Award (LAMA News), LAMA Issues Recognition of Group Achievement Award (LAMA News), 14: 234–35 Report (LAMA News), 14: 47 LAMA Education Committee Discusses Future (LAMA News), LAMA ENDOWMENT LAMA Endowment Campaign Reaches $17,000 Mark (LAMA News), 14: 111 President’s Column, LAMA Executive Committee To Fund Proposals under New Initiatives Program (LAMA News), 14: 46–47 LAMA FRFDS Program Advises on Designing Web Pages to Attract Donors (LAMA News), 14: 240 LAMA FRFDS Development Issues Discussion Group Meets with Kellogg/Carnegie Fund-Raising School Participants (LAMA News), 14: 240 LAMA FRFDS Trends, Marketing & Project Development Committee Prepares for Fund-Raising LAMA HRS Staff Development Committee Report (LAMA News), 14: 180–81 LAMA LOMS Executive Committee Report (LAMA News), 14: 116 LAMA LOMS Financial Management Committee Report (LAMA News), 14: 116 LAMA LOMS Fiscal and Business Officers Discussion Group Discusses Trends (LAMA News), LAMA LOMS Risk Management and Insurance Committee Looks at Legal and Liability Issues Related to Internet Access (LAMA News), 14: 241–42 LAMA NATIONAL INSTITUTE Blue Skies over Palm Springs: A Glimpse of the First LAMA National Institute, 14: 98–101 Introducing Rob Kling, Keynote Speaker at the LAMA National Institute, 14: 125–30 LAMA and 3M: Sharing a Vision for the Future, 14: 15–17 The LAMA National Institute: An Overview, 14: 205–8 LAMA New Initiatives Program LAMA Executive Committee to Fund Proposals under New Initiatives Program (LAMA News), 14: 46–47 LAMA News Section, 14: 46–53, 110–19, 179–83, 233–42 LAMA PAS Staff Development Committee Report (LAMA News), 14: 50 LAMA President’s Award LAMA Announces President’s Award Recipient (LAMA News), 14: 234 LAMA President’s Program 2000 Mary Catherine Bateson Delivers Keynote Speech at LAMA President’s Program (LAMA News), 14: 235, 238 Urges Members to “Wake Up and Smell the Latte!” (LAMA News), 14: 114–15 LAMA PRS Swap and Shop Committee LAMA Announces 2000 Best of Show Winners (LAMA News), 14: 233–34 LAMA PRS Trends Awareness Committee A New Occasional Column from PRS (On the PR Frontline), 14: 25 The Virtual Library: Pros and Cons for Public Relations (On the PR Frontline), 14: 95–97 LAMA Publications Committee Emphasizes Promotional and Educational Efforts (LAMA News), 14: 47–48 Plans Promotional Efforts (LAMA News), 14: 179–80 LAMA SASS Circulation/Access Services Discussion Group Discusses Reference Training (LAMA News), 14: 50–51 Meets (LAMA News), 14: 242 LAMA SASS Management Practices Committee Report (LAMA News), 14: 116 LAMA SASS Program Committee Report (LAMA News), 14: 116–17 LAMA Special Conferences and Programs Committee Report (LAMA News), 14: 114–15 LAMA Statistics Section Report of the ALA Representative to the IFLA Statistics Section, LAMA Storage Discussion Group Hears Updates on Major Institutional Storage Projects (LAMA News), 14: 180 LAMA Task Force on LAMA Communications To Assess Effectiveness of LAMA’s Communications with Members (LAMA News), 14: 179 To Survey Membership on Communication Preferences (LAMA News), 14: 242, 243–44 LAMA Virtual Membership Task Force Annual Conference Final Report (LAMA News), 14: 237 Report (LAMA News), 14: 48 LAMA Women Administrators Discussion Group Considers Servant-Leadership Issues (LAMA News), Looks at Generation Differences (LAMA News), 14: 48 LAMA/ALCTS New Staff in LAMA/ALCTS (LAMA News), 14: 110–11 LEADERSHIP LAMA Women Administrators Discussion Group Considers Servant-Leadership Issues (LAMA News), 14: 115 LIBRARIANSHIP Value of Information and the Value of Librarianship (Manager’s Bookshelf), 14: 172–78 LIBRARY BUILDINGS. See LAMA BES LOUDON COUNTY PUBLIC LIBRARY Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 Lubans, John Jr. “I Borrowed the Shoes, but the Holes are Mine”: Management Fads, Trends, and What’s Next (On Managing), 14: 131–34 “I Can’t Find You Anywhere but Gone”: Avoiding Marginalization (On Managing), 14: 67–69 “I’m So Low, I Can’t Get High”: The Low Morale Syndrome and What to Do about It (On Managing), “While I Was Busy Holding On, You Were Busy Letting Go”:
M MANAGEMENT STYLE Greener Grass and Cocktail Napkins (The Truth Is Out There), 14: 155–58 MANAGEMENT THEORIES “I Borrowed the Shoes, but the Holes are Mine”: Management Fads, Trends, and What’s Next (On Managing), 14: 131–34 Manager’s Bookshelf (column) Change: Challenges and Coping, Part II, 14: 39–44 Privatization and Outsourcing, Support Staff Issues, 14: 228–32 Value of Information and the Value of Librarianship, 14: 172–78 MARTIN, ERNEST Peggy Barber and Ernest Martin Retire from ALA (LAMA News), 14: 242 Monroe, Mary H. Which Way Is Up? The Publishing Industry Merges Its Way into the Twenty-First Century, 14: 70–78 MORALE “I’m So Low, I Can’t Get High”: The Low Morale Syndrome and What to Do about It (On Managing), 14: 218–21 N NCLIS Roberts and Challinor Nominated to Repeat Terms on NCLIS (LAMA News), 14: 119 NEEDS ANALYSIS Analyzing Community Information Needs: A Holistic Approach, NEWPORT BEACH PUBLIC LIBRARY Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 News from ALA, 14: 52–53 NONPROFIT ORGANIZATIONS Why You Might Not Want a Starbucks in Your Basement: Nonprofits and the Tax Implications of Renting Out Space (Small Change), 14: 222–23
O OCLC An Interview with Jay Jordan, President and Chief Executive Officer, OCLC, 14: 4–7 OKLAHOMA DEPARTMENT OF LIBRARIES Eight Libraries Win John Cotton Dana Library PR Award (LAMA News), 14: 110 On Managing (column) “I Borrowed the Shoes, but the Holes are Mine”: Management Fads, Trends, and What’s Next, 14: 131–34 “I Can’t Find You Anywhere but Gone”: Avoiding Marginalization, 14: 67–69 “I’m So Low, I Can’t Get High”: The Low Morale Syndrome and What to Do about It, 14: 218–21 “While I Was Busy Holding On, You Were Busy Letting Go”: Reflections on E-mail Networks and the Demise of Hierarchical Communications, 14: 18–21 On the PR Frontline (column) On the PR Frontline: A New Occa sional Column from PRS, 14: 25 The Virtual Library: Pros and Cons for Public Relations, 14: 95–97 ORGANIZATIONAL Changing the Culture of Libraries: The Role of Core Values, 14: 197–204 Individual Accountability and Individual Authority: The Missing Links, 14: 135–45 Understanding Organizational Culture, 14: 8–14 Osif, Bonnie A. and Richard L. Harwood Change: Challenges and Coping, Part II (Manager’s Bookshelf), Privatization and Outsourcing (Manager’s Bookshelf), 14: 102–7 Support Staff Issues (Manager’s Bookshelf), 14: 228–32 Value of Information and the Value of Librarianship (Manager’s Bookshelf), 14: 172–78 Otero-Boisvert, Maria Editor’s Keyboard, 14: 3, 62–63, 123, 186–87 OUTSOURCING Privatization and Outsourcing (Manager’s Bookshelf), 14: 102–7
P Patkus, Ronald, and Brendan A. Rapple Changing the Culture of Libraries: The Role of Core Values, 14: 197–204 PATRONS. See USERS PAYROLL The Payroll Function in a Public Library, 14: 82–85 PERFORMANCE EVALUATION How Am I Doing? (The Truth Is Out There), 14: 31–34 Perkins, Gay Helen, and Haiwang Yuan Genesis of a Web-Based Satisfaction Survey in an Academic Library: The Western Kentucky University Libraries’ Experience, 14: 159–66 PERSONNEL. See also LAMA PAS Staff Development Committee; SUPPORT STAFF Extreme Sports (The Truth Is Out There), 14: 225–27 “I’m So Low, I Can’t Get High”: The Low Morale Syndrome and What to Do about It (On Managing), Seeking the Best Path: Assessing a Library’s Diversity Climate, 14: 148–54 PLANNING President’s Column, 14: 186 President’s Column, 14: 2–3, 62, 22–23, 186 PUBLIC LIBRARIES The Payroll Function in a Public Library, 14: 82–85 PUBLISHING Which Way Is Up? The Publishing Industry Merges Its Way into the Twenty-First Century, 14: 70–78
R Rapple, Brandan A. See Patkus, Ronald RECRUITMENT “My Two Front Teeth,” 14: 86–88 President’s Column, 14: 122–23 REESE, JULIE New Staff in LAMA/ALCTS (LAMA News), 14: 110–11 Riggs, Donald E. An Interview with Jay Jordan, President and Chief Executive Officer, OCLC, 14: 4–7 RISK MANAGEMENT. See DISASTER PLANNING; LAMA LOMS Risk Management and Insurance Committee ROBERTS, BOBBY L. Roberts and Challinor Nominated to Repeat Terms on NCLIS (LAMA News), 14: 119
S Sannwald, William Understanding Organizational Culture, 14: 8–14 SCHOLARLY PUBLISHING & ACADEMIC RESOURCES COALITION SPARC Is Catching Fire: An Interview with Ken Frazier, 14: 64–66 SECURITY. See also LAMA BES Safety & Security of Library Buildings Committee Letters, I Get Letters . . . (Small Change), 14: 79–81 Safeguarding Cash, or “Can You Really Make a Living by Stealing Overdue Fines?” (Small Change), 14: 146–47 SHEKETOFF, EMILY Emily Sheketoff Named Associate Director for ALA’s Washington, D.C., Office, 14: 52 Sleight, Wicky The Payroll Function in a Public Library, 14: 82–85 Small Change: A Column about Finance and Accounting in Libraries Bonding with Your Employees and Board Members, 14: 22–24 Letters, I Get Letters . . ., 14: 79–81 Safeguarding Cash, or “Can You Really Make a Living by Why You Might Not Want a Starbucks in Your Basement: Nonprofits and the Tax Implications of Renting Out Space, 14: 222–23 SNYDER, CAROLYN A. Carolyn A. Snyder Appointed Visiting Program Officer by ARL (LAMA News), 14: 233 Snyder, Carolyn A. SPARC Is Catching Fire: An Interview with Ken Frazier, Snyder, Herbert Bonding with Your Employees and Board Members (Small Change), 14: 22–24 Letters, I Get Letters . . . (Small Change), 14: 79–81 Safeguarding Cash, or “Can You Really Make a Living by Stealing Overdue Fines?” (Small Change), 14: 146–47 Why You Might Not Want a Starbucks in Your Basement: Nonprofits and the Tax Implications of Renting Out Space (Small Change), 14: 222–23 SPARC (Scholarly Publishing & Academic Resources Coalition) SPARC Is Catching Fire: An Interview with Ken Frazier, Stambaugh, Laine Academic Libraries: Are Your Library Support Staff Classifications Ready for the Twenty-First Century?, 14: 167–71 STATISTICS Report of the ALA Representative to the IFLA Statistics Section, 14: 52–53 STRONG, GARY LAMA Past President Gary Strong Recognized as New York Leader (LAMA News), 14: 110 SUPPORT STAFF Academic Libraries: Are Your Library Support Staff Classifications Ready for the Twenty-First Century?, 14: 167–71 Support Staff Issues (Manager’s Bookshelf), 14: 228–32 SURVEYS Genesis of a Web-Based Satisfaction Survey in an Academic Library: The Western Kentucky University Libraries’ Experience, 14: 159–66 Seeking the Best Path: Assessing a Library’s Diversity Climate, 14: 148–54
T TAX-EXEMPT ORGANIZATIONS. See NONPROFIT ORGANIZATIONS TEAM MANAGEMENT How Am I Doing? (The Truth Is Out There), 14: 31–34 Individual Accountability and Individual Authority: The Missing Links, 14: 135–45 THOMAS, MARY AUGUSTA Thomas Receives Secretary’s Award for Excellence in Equal Opportunity (Benchmarks), 14: 46 Thorsen, Jeanne Message from Jeanne Thorsen, LAMA VP/President-Elect (LAMA News), 14: 111 President’s Column, 14: 186 3M CORPORATION LAMA and 3M: Sharing a Vision for the Future, 14: 15–17 TOBIAS, ANDREA New Staff in LAMA/ALCTS (LAMA News), 14: 110–11 Todaro, Julie Extreme Sports (The Truth Is Out There), 14: 225–27 Greener Grass and Cocktail Napkins (The Truth Is Out There), 14: 155–58 How Am I Doing? (The Truth Is Out There), 14: 31–34 “My Two Front Teeth” (The Truth Is Out There), 14: 86–88 The Truth Is Out There (column) Extreme Sports, 14: 225–27 Greener Grass and Cocktail Napkins, 14: 155–58 How Am I Doing?, 14: 31–34 “My Two Front Teeth,” 14: 86–88
U USERS Analyzing Community Information Needs: A Holistic Approach, 14: 26–30 Genesis of a Web-Based Satisfaction Survey in an Academic Library: The Western Kentucky University Libraries’ Experience, 14: 159–66 “I Can’t Find You Anywhere but Gone”: Avoiding Marginalization, 14: 67–69 River of Time: Rethinking and Renewing Library Stewardship, 14: 209–17 V VALUES ALA Task Force on Core Values (LAMA News), 14: 242 Changing the Culture of Libraries: The Role of Core Values, 14: 197–204 Value of Information and the Value of Librarianship (Manager’s Bookshelf), 14: 172–78 Vasi, John Anatomy of a Budget: A Review of LAMA’s Fiscal Operations, 14: 89–94 VIRTUAL LIBRARIES The Virtual Library: Pros and Cons for Public Relations (On the PR Frontline), 14: 95–97 VOLPE-ADAMS, JUDITH Adams-Volpe Elected to Executive Committee of SUNY University Faculty Senate (Benchmarks), 14: 46
W Westbrook, Lynn Analyzing Community Information Needs: A Holistic Approach, 14: 26–30 WESTERN KENTUCKY UNIVERSITY LIBRARIES Genesis of a Web-Based Satisfaction Survey in an Academic Library: The Western Kentucky University Libraries’ Experience, 14: 159–66 WILT, CHARLES Wilt Named Deputy Executive Director of LAMA and ALCTS (LAMA News), 14: 46
Y Yuan, Haiwang. See Perkins, Gay Helen |
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